LA FONTAINE ROUILLEE TERMS & CONDITIONS / RENTAL CONTRACT
These terms and conditions detail our commitments to each other, and form your rental contact with us.
In the event of dispute this rental contract is governed by French law and subject to the jurisdiction of the French courts.
1. YOU
1.1 In these Terms & Conditions, "you", “your” and "your party" means all persons named on the booking form including anyone who is added or substituted by mutual agreement with us at a later date. The person completing the form is deemed to accept responsibility for the rest of the party.
2. US
2.1 In these Terms & Conditions, "we" "us" "our" refers to Ray and / or Penny McClure, or their designated local manager(s).
3. GITE
3.1 In these Terms & Conditions, “gîte(s)” means the rental property named on the booking form and as generally described on www.lfrgites.com
4. BOOKING
4.1 On receipt of your booking request we will email you confirmation of the rent payable along with a link to our booking form if you have not already completed our online reservation form; we reserve the right to correct errors in any advertiser’s prices at this point.
4.2 Bookings are accepted subject to the dates being available; until we receive a completed booking form, dates remain open for others to book.
4.3 These terms and conditions are linked to and form an integral part of our booking form; you are deemed to have read, understood and agreed to these terms and conditions when you email us your completed booking form.
4.4 When we receive your completed booking form, we will email our acceptance of your booking and provisionally hold the reserved dates for 2 working days pending payment of your booking deposit; failure to pay the booking deposit will void the booking and release the dates.
4.5 When both your completed booking form and your booking deposit payment have been received by us a confirmed booking will exist.
4.6 The rental price, optional extras selected and any advertisers fees, will be fixed when your booking is confirmed by us; subsequent changes in our rates, or to prices on third party advertisers’ websites, will not affect the total price payable for any pre-existing confirmed booking.
4.7 Failure to make payments by the deadlines set out when booking will cancel your booking (see section 8).
5. OUR RENTAL PRICE INCLUDES
5.1 Furnished gîte accommodation from 16:00 on your day of arrival until 10:00 on your day of departure.
5.2 Utility costs, subject to reasonable household usage.
5.3 Beds made-up for your arrival in each bedroom booked.
5.4 Kitchen towels, tea towels, oven gloves and bath mats.
5.5 Reasonable change-over preparation of the gîte and grounds.
6. OUR RENTAL PRICE EXCLUDES
6.1 Commission charges/service & booking fees imposed by third party advertisers will be added to our rental price if you choose to book via them rather than requesting a booking directly through the link on our own website www.lfrgites.com
6.2 Charges for international bank transfers : you should process these transactions with all fees pre-paid by you.
6.3 Charges for processing other payments : fees charged to us for payments you make via PayPal or Swift will be added to the final balance invoice.
6.4 Taxe de sejour : our local council requires us to collect tourist tax in cash (euros) from you, unless you have pre-paid it to a third party advertiser.
6.5 Security bond (see section 7).
6.6 Bathroom towels : if you prefer not to bring your own, hired towel sets can be selected as an optional extra when booking.
6.7 Cleaning other than reasonable change-over preparation : if required an end of stay cleaner can be selected as an option when booking.
6.8 Charging of your electric vehicle.
7. SECURITY BOND
7.1 The security bond required by us will be detailed when the booking is confirmed.
7.2 The security bond will be returned to you within 7 days of departure, unless repairs are required which cannot be priced within that time.
7.3 We reserve the right to make deductions from the security bond, attributable to:
(i) any charges due under section 6 that have not been paid;
(ii) loss of, damage to, or breakage of : keys, locks, keysafes, fixtures, fittings, furniture, sanitary-ware or garden equipment, during your stay, equal to the invoiced cost of repair &/or replacement of the item(s) including associated labour &/or delivery charges;
(iii) item(s) listed on the equipment inventory that are lost, damaged or broken and not replaced by you;
(iv) removal and disposal of your household waste;
(v) cleaning, over and above normal changeover preparation if optional end of stay cleaning has not been pre-booked;
(vi) excessive or unreasonable cleaning, beyond the standard time allocated for pre-booked optional end of stay cleaning;
(vii) misuse of the fosse septique (see clause 9.5) or the wood burner resulting in charges to us by outside agencies;
(viii) your unreasonably early arrival, or late departure on change-over day, unless previously agreed to in writing;
(ix) unreasonably high consumption of utilities (electricity, water or gas).
7.4 If any deductions under clause 7.3 are necessary, we will provide an itemised breakdown of the charges applied.
7.5 If you do not pay us the security bond, we reserve the right to invoice you for any items which would have been deductible from the bond.
7.6 Please note payment of a security bond does not limit your liability to us in the event of major damage caused to ur property by you, including consequential damage. We strongly recommend you hold comprehensive insurance both to cover unforeseen changes to your plans or breakdown of your vehicle, and your liability for any loss or damage you cause us.
8. CANCELLATION AND CURTAILMENT
8.1 Non-payment of payments by the due date will result in the reservation being treated as cancelled by you.
8.2 Cancellation by you before your arrival date will result in you forfeiting stage payments made which are non-refundable and non-transferable.
8.3 Cancellation by you within 30 days of your arrival date, or curtailment by you after arrival, will be charged at the full booking cost.
8.4 In the unlikely event that we have to cancel your reservation prior to your arrival, we will let you know as soon as this becomes necessary and offer you the choice of a full refund within 7 days or alternative gîte accommodation, if available.
8.5 In the unlikely event that we have to cut short your reservation after arrival, for reasons other than clauses 9.7 or 10.2, we will offer you the choice of a pro-rata refund or alternative gîte accommodation, if available.
9. YOUR RESPONSIBILITIES
9.1 You are expected to leave the gîte accommodation, including the furniture, fittings, facilities, equipment and grounds in the same general state of repair and condition as at the commencement of the rental.
9.2 During your occupancy proper care must be taken of the gîte and its contents: when you are not in the accommodation or the grounds (and on your departure) doors and windows should be closed and locked, taps and gas appliances turned off, heaters turned down to low settings, your household and recyclable waste should be disposed of in the exterior bins provided on-site and glass waste put in the communal bins situated in Plessala.
9.3 Your discovery of defects to the property, breakdown of equipment or appliances, or items listed on the inventory but missing on arrival should be reported immediately. Arrangements will be made for repair or replacement as soon as is reasonably possible. You will be responsible for replacing or paying for any breakages, loss or damage to the property not reported within 24 hours of your arrival, and / or caused during your occupancy; including the replacement of lost keys.
9.4 In accordance with the strict limitations of our gite registration, guests cannot occupy tents, caravans, other camping equipment or motor homes anywhere on our property; nor park camper vans, caravans or trailers on our parking spaces without our prior written permission.
9.5 As is common throughout most of rural France, our gîtes are serviced by fosse septiques, nothing other than human waste, toilet paper and appropriate cleaning fluids should be flushed down the WCs, and cooking oils, fats and grease must not be poured down sinks.
9.6 For the comfort of all guests, smoking is strictly forbidden inside the gîte accommodation, ashtrays are provided for smokers to use outside.
9.7 If you use our wi-fi connection to access the internet, you undertake not to access illegal sites or carry out any illegal activities.
9.8 Parents are responsible for the entertainment, supervision, well-being and behaviour of their children.
10. PEOPLE USING THE PROPERTY
10.1 Only the guests recorded as members of your party on the booking form may use the gîte or the grounds.
10.2 We reserve the right to refuse entry or terminate rental of the gîte without prior notice and without refund or compensation if:
(i) the number of guests stated on the booking form is exceeded,
(ii) the age of a child has been misrepresented,
(iii) a pet animal has accompanied you,
(iv) you, or a member of your party, deliberately damages the gîte,
(v) you, or a member of your party, causes unreasonable, serious or continual annoyance or disturbance to occupants of neighbouring properties,
(vi) you, or a member of your party, smokes inside the gîte,
(vii) you, or member of your party, erects any camping equipment in our grounds,
(viii) you, or a member of your party, parks a caravan, camper van or motor home in our parking space without our prior written agreement,
(ix) you, or a member of your party, uses gite electricity to charge an electric vehicle.
10.3 We will give you advance notice of any pre-scheduled visits by utility services, gardeners or maintenance during your stay.
10.4 We, utility companies and emergency services must be given access to the gîte if urgent maintenance or emergency assistance is required.
11. SECURITY AND VALUABLES
11.1 Valuables and personal property kept inside a gîte and vehicles parked outside are at your own risk.
11.2 Personal belongings, left behind by you after your stay, will be stored by us for one month pending you contacting us to request their return and advance payment of postage costs. Items not reclaimed will then be disposed of.
11.3 If essential items of identity (passport, driving licence etc) are left behind by you after your stay, we will attempt to contact you as soon as reasonably possible after their discovery to enable you to return to the gîte to reclaim them or to make appropriate recovery arrangements.
12. INFORMATION PROVIDED
12.1 In accordance with GDPR 2018 you give us permission to store your name, address and contact details so that we may communicate with you.
12.2 To comply with the terms of our gîte insurance and to complete annual financial returns we are required to keep a record of all bookings including your name and address, the number of guests, the ages of any guest under 18, booking dates and rental payments.
12.3 Under French law we are required to have a record of all non-french national guests which includes their full name, nationality, date and place of birth, passport or identity card number. These records are deleted 6 months after guests departure date unless requested by french authorities.
12.4 Your contact details will not be sold on by us for commercial use by other parties.
12.5 We will provide the relevant authorities with your contact details in the event of an emergency, or breaches of clauses 9.7 or 10.2
12.6 In the interest of continual improvement we reserve the right to alter items either advertised or previously available, without prior notice.
12.7 We aim to provide as much information as possible to assist you in choosing the appropriate gîte and getting the most from your stay, however, these opinions are based on our personal preferences, or those of previous guests where relevant, and do not form part of the contract.
12.8 We reserve the right to make modifications to the property specification that are considered necessary in light of local operating requirements.
13. EXCLUSIONS
13.1 We cannot be held responsible for noise or disturbance originating beyond the boundaries of our properties.
13.2 We cannot be held responsible for the reliability or outages of public utilities such as water, electricity, telephone or ADSL.
13.3 We cannot be held responsible for delays, cancellations or curtailments to your holiday due to industrial action, traffic problems, adverse weather conditions, pandemics or other factors completely beyond our control - please ensure you have adequate insurance to cover such events.
13.4 Certain third party advertisers provide guests with instant booking and card payment facilities, they then transfer payment to us at a later date. Where we receive a booking from one of these sources, we agree that our terms relating to your payment timings are excluded when we accept your booking from one of these sources, however, it should be noted that all our other terms apply to your booking.
13.5 Commission, service & booking fees charged by third party advertisers for instant bookings made and paid for via their websites are excluded from the amount we receive for the booking, meaning the booking price you pay to them is not the amount we receive for your gîte rental.
13.6 Under no circumstances will our liability to you exceed the total rental amount we receive for your gîte rental.
14. PET POLICY
14.1 La Fontaine Rouillee Gîtes are not suitable for guests wishing to bring pets with them on holiday.
14.2 We have cats, you are welcome to make friends with them should you wish, but we ask you not to encourage them to go inside the gîtes.